Refund and Return Policy – Seetopis

Effective Date: March 7, 2025

At Seetopis, your satisfaction is our priority. If you’re not completely happy with your purchase, please review our Refund and Return Policy below.

1. Return Eligibility

✔️ Returns and exchanges are accepted within 30 days of receipt.
✔️ Items must be unworn, unwashed, with tags attached, and in original packaging.
✔️ Clearance items, sale products, and certain accessories may not be eligible for return.

2. How to Initiate a Return or Exchange

To start a return or exchange:
📩 Contact us: Email info@seetopis.xyz or call 307-621-0431 with your order number and reason for return.
📦 Return instructions: Our team will provide a return address and instructions. Ship the item within 7 days after receiving the details.

3. Refund Process

🔹 Once we receive and inspect your return, we will notify you of approval or rejection.
🔹 Approved refunds will be processed to your original payment method within 7-10 business days.
🔹 Refund times may vary depending on your bank or payment provider.

4. Exchanges

🔄 Want a different size or color? Let us know when you contact us.
📦 Once we receive your original item, we will process and ship the new item.
❌ If the desired item is out of stock, we’ll offer a store credit or refund.

5. Non-Returnable Items

🚫 Certain items cannot be returned or exchanged, including:
❌ Clearance or sale items
❌ Gift cards
❌ Personal items such as underwear or swimwear (for hygiene reasons)

6. Damaged or Defective Products

🔹 If you receive a damaged or defective item, notify us within 48 hours of delivery.
🔹 Provide clear photos of the issue.
🔹 We’ll arrange a replacement or full refund at no extra cost.

7. Return Shipping Costs

🚚 Customers are responsible for return shipping costs, unless:
✔️ The item is damaged or defective.
✔️ There was an error on our part.
💡 We recommend using a trackable shipping service, as we are not responsible for lost returns.

8. Late or Missing Refunds

If your refund hasn’t appeared after the processing time:
🔹 Check your bank account again.
🔹 Contact your credit card company or bank (processing times may vary).
🔹 If you still don’t see the refund, contact us at info@seetopis.xyz.

9. Contact Us

For any refund, return, or exchange inquiries, reach out to us:
📧 Email: info@seetopis.xyz
📞 Phone: 307-621-0431

Thank you for shopping with Seetopis—your satisfaction is our priority! 💙

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